A bit of our life, in words.

I read a new announcement that Apple starts shipping iLife 09 tomorrow. I’m really looking forward to the face detection in iPhoto. I also read that Best Buy already has it and checked their website and sure enough, release date of 1/25/09, available at my nearest Best Buy (20 minutes away) for in-store pickup.

So I ordered it and received e-mail verification that they had picked it and it was ready for pick-up. I drove down there and was told that the release date is actually tomorrow and that I have to come back tomorrow. I asked to speak with their manager and explained that I understand there may be an error in the system somewhere along the way and that it’s not personally his fault or even the store’s fault; but… I was told my order was ready and have now taken an hour out of my day to come down and pick it up only to be told to do it all over again tomorrow.

I also said a similar thing has happened to me and I received 30% off my order before and accordingly asked for some kind of compensation for my time and gas to come down there. He stuck to his guns and offered me to call corporate. Which I did and was basically told the same thing.

GRR.

This wouldn’t be so infuriating except that upon browsing Twitter Live for keywords, lots of people are getting their copy to day from Best Buy! And reading some news comments, some people are getting $25 gift cards for having made a trip up there for nothing! The manager is a liar (told me there was nothing he can do and no discounts he can give because it’s Best Buy.com).

Anyway, I say all that to say I won’t be ordering anything off bestbuy.com anymore, even if it takes a week to get a shipment from Apple or whoever else. I have an e-mail in to corporate about the problem (the number he gave me was basic customer service). For Google: Best Buy Sucks.